FAQ

  • Reservations
  • Food
  • Room
  • Hot-spring & Spa
  • Others

Reservations

Q. I did not receive a booking confirmation e-mail. What should I do?
A.Once you finish your reservation, you will automatically receive a confirmation e-mail. Please make sure that you’ve checked the messages in the junk category of your e-mail box. You could also log-in to your account in our site and see the status of your reservation. If you still have troubles finding the booking confirmation, please contact our concierge through the “Contact Us” form.
Q. How can I change my reservation?
A. Please log-in to your account in our site, and make the changes you need.
Q. What time is your check-in time and check-out time ?
A.Our check-in time is 3:00p.m. and check-out time is 12:00a.m.
Q. Can I extend my check-out?
A. Late check-out can be possible depending on room vacancy, and is charged JPY8,000 per room per hour. Please tell us in advance.

Food

Q. What is the Dining style at Gosho Bessho?
A.The indoor restaurant serves a bold French Cuisine style with a hint of Japanese flair. Our chef incorporates the most fresh ingredients of each season. The Dinner is a full course style.
Q. Should I make Dinner Reservations if I am staying at the Hotel ?
A. Dinner and Breakfast are included in the stay. Upon your arrival, you will be asked to confirm the time you prefer having your meals.
Q. Can you arrange a Kaiseki Dinner without any meat or fish?
A. Yes. Our chef can arrange the ingredients for vegetarian guests. Please inform us in advance what ingredients you cannot eat.
We also ask our guests who have allergies to certain ingredients or cannot eat some food for certain reasons, to tell us in advance.

Hot-Spring & Spa

Q. How can I use the indoor baths at Gosho Bessho?
A. There are 2 separated indoor shared hot-spring bath areas, one for women and the other for men. Guests can freely use the hot-spring from 15:00 to 24:00 and from 6:00 to 11:00 of the day of departure.
Q. I am visiting Arima Onsen on a day trip, and I would love to experience the indoor hot-spring facilities at Gosho-Bessho. Do you offer a day-visit option?
A. Yes. The indoor bathhouse at Gosho Bessho is open from 11:00 to 14:00 for day visitors who reserve a Lunch & Hot-spring spa package. An extra ¥1,000/guest will be charged in addition to the price of the selected lunch course. Please contact us for further details concerning the menu and reservations.

Others

Q. Can I leave my luggage if I arrive at your ryokan earlier ?
A. Yes, you can safely leave your luggage at our reception desk before your check-in, and after check-out.