Thank you very much for your continued support of Arimasanso Goshobessho.
We have recently become aware that some guests have received suspicious messages impersonating our hotel.
These messages may contain accurate reservation details, such as the name of the property or the dates of stay, and may ask recipients to click on a link, provide personal information, or enter credit card details.
We have been informed that unauthorized access occurred at an external reservation system provider used by multiple accommodation facilities, including ours. The cause has been identified, and the necessary security measures have already been implemented.
For your safety, please do not open any links contained in suspicious messages, do not enter any personal or credit card information, and do not reply to such messages.
Please note that official communications from our hotel regarding your reservation will only be sent through the messaging system of the booking website you used, such as Booking.com or Agoda, or from the following email address:
Even if a message contains correct information about your reservation, please do not enter your credit card details through any unfamiliar link or website.
If you receive a message requesting urgent payment or asking you to provide credit card or personal information through any other method, please do not proceed and contact us directly.
We sincerely apologize for any concern or inconvenience this may cause and kindly ask all guests to remain vigilant.